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FAHR provides 1,600 legal consultations in 2020

Thursday February 11, 2021

The Federal Authority for Government Human Resources provided nearly 1,600 legal advices to ministries and federal entities and their employees, local and private entities and to the public during the past year on human resources policies, legislation and regulations applicable at the Federal Government level.

HE Aisha Al Suwaidi, Executive Director of the Human Resources Policies Sector at the Authority, explained that the Authority’s team made exceptional efforts during the past year; to ensure the continuity of all services of the Authority to the public with high efficiency and effectiveness, in light of the unusual circumstances imposed by the outbreak of Covid-19 pandemic in the world, and the repercussions of the pandemic that overshadowed various aspects of life and business sectors.

She attributed the success of the Authority in continuing to provide its services with high professionalism to the advanced technological infrastructure that it owns, and investing such technologies in the electronic systems of the Authority, and converting all services into smart electronic services. In addition to providing various electronic and smart communication platforms and channels.

In the same context, HE indicated that the legal advisory service launched by the Authority in 2010, witnessed a great interaction and demand by the employees of ministries and federal entities, local governments, private institutions and the public during the year 2020, where the legal consulting team responded to 1,600 legal advice on Human Resources policies, legislation and laws applied in the Federal Government.

Aisha Al Suwaidi pointed out that the legal consulting team has dealt with more than 12,500 legal advice and inquiries since its formation in 2010 until the end of last year, received from government, private entities and the public, which was mainly focused on human resources systems and guidelines adopted by the Federal Government, as well as bonuses and allowances, vacations, end of service benefits, housing allowance, contracts and promotions.

She explained that most of the consultations in 2020 focused on legislation, policies and circulars related to Covid-19 pandemic, concerning organizing work, maintaining business continuity and providing services at the Federal Government level, including, for example: remote work and procedural guidance in emergency circumstances, the guide to office work environment and work from the workplace under emergency conditions, manual for measuring the productivity and the Federal Government employees’ efficiency . Consultations also included a manual for dealing with Covid-19 patients, suspects and contacts, and another manual for dealing with employees who are not committed to the precautionary measures implemented to limit the spread of epidemics.

HE stated that the Authority has designated 9 official channels to receive legal advice from the public, including: Customer Happiness System, the Authority's website (www.fahr.gov.ae),  the legal advisory team email (legal@fahr.gov.ae) the smart application of the Authority (FAHR), human resources forums,  unified call center 600525524, in addition to the various accounts of the Authority through social media networks such as: "Twitter", Instagram and "LinkedIn"

80% of  Legal Consultations are through the Customer Happiness System

Hamad Bu Amim, Director of Policies and Legal Affairs Department at the Authority, explained that 80% of the legal consultations received by the Authority during the year 2020 were through the customer happiness system, which was launched in August  2019, and includes 16 main services, serving all ministries , federal agencies , private sector and the public, which is considered to be an integrated electronic portal, through which the Authority provides the necessary support to ministries and federal entities, with regard to the operation and maintenance of all electronic Human Resources Systems that fall under the umbrella of the Human Resources information management system in the Federal Government "Bayanati"

He stated: "The legal advisory team at the Authority studies inquiries received by the Authority on a daily basis regarding laws, legislation and human resources policies in the Federal Government, and the ministerial decisions, rules and regulations issued in this regard, and the team aims to unify legal opinions in all matters before the commission, and to document legal principles to unify and facilitate work procedures in the future.

The Authority had formed a legal advisory team as part of its endeavors to create a sound legal culture on Human Resource legislation, policies and systems applied at the Federal Government level by responding to inquiries and questions of ministries and federal authorities.

Hamad Bu Amim stated that the Authority held 70 virtual workshops to raise awareness of Human Resources policies and legislation applied in the Federal Government during the past year, followed by tens of thousands of employees of ministries and federal entities.

30 Awareness workshops on HR Indicators

Zayed Al-Qahtani, Director of Performance Evaluation and Follow-up Department at the Authority, confirmed that the Authority held 30 awareness workshops for managers and officials of Human Resources departments in ministries and federal entities during the year 2020, during which they were introduced to the indicators and enablers of human resources adopted by the Federal Government within various aspects, and raising their awareness of the mechanism of using Human Resources systems that fall under the umbrella of the Human Resources information management system in the Federal Government "Bayanati", and the updates of the second phase of the ESP project.

Al-Qahtani mentioned that the Authority’s performance appraisal and follow-up system closely followed the productivity indicators of the employees of 46 ministries and federal entities during the year 2020, the Department also received nearly 700 inquiries on a number of topics, including: UAE HR Award  in the Federal Government, award for the best scientific research in the field of human resources, the mechanism for measuring the development of human resource practices, and the safety of applying human resources systems through Enterprise Service Bus (ESB).

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