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FAHR launches Customer Happiness System as a unified portal for its whole service delivery process

Wednesday August 21, 2019

The Federal Authority for Government Human Resources (FAHR) recently launched the Customer Happiness System, which is an interactive platform that includes all the services provided to its customers including the staff of ministries and federal entities, private sector institutions and the public.

In this regard, HE Dr. Abdulrahman Abdul Mannan Al Awar, Director General of the Authority, said that the UAE is now competing with developed countries in many sectors and fields, especially in the area of government work development, providing smart government services, and making customers happy, thanks to its visionary  leadership, represented by His Highness President Sheikh Khalifa bin Zayed Al Nahyan,  His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and His Highness Sheikh Mohammed bin Zayed Al Nahyan Crown Prince of Abu Dhabi Benefits of the Armed Forces.

HE said: “The secret behind the UAE Government’s success, and high quality of services provided, lies in its keenness to establish the concepts of happiness to its people so that it becomes a practice, culture and work approach ay the level of all government institutions. This reflects the commitment of government entities to provide seven-star services to achieve the happiness of customers and employees alike.”

He added: “The Authority is launching the Customer Happiness System to underscore the importance of delivering all services provided to the ministries, federal entities, private sector institutions and the public with high quality, under one umbrella.  The Customer Happiness System is considered one of the best global systems specialized in the management of support operations provided by organizations in a highly efficient manner.”

Dr. Abdulrahman Al Awar explained that the system includes 16 main services, serving 67 ministries, federal entities, private sector institutions and the public, and is an integrated electronic portal through which the Authority provides the necessary support to the ministries and federal authorities, to operate and maintain all electronic human resources systems under the umbrella of HR Management Information System (BAYANATI) applied at the Federal Government level.

Examples of these services, according to Dr. Al Awar, include the following HR Self-Service, e-Performance Management and Training & Development for Federal Government Employees, e-Employment System, HR procedure system and smart reports systems, job evaluation and job description system, attendance and depaeture system, manpower planning, and e-approvals system.

Dr. Abdulrahman Al Awar concluded: “The newly introduced system provides many interactive services to ministries, federal authorities and the public. These include services provided via the Smart Application (FAHR), HR policies and legislation inquiry services, training request on HR policies and legislation, and service to review and approve   organizational structures of the federal entities.

“Other services include requesting support to the UAE HR Award in the Federal Government, and to HR enablers. The system also allows private sector companies to apply for joining the Federal Government employees’ discount program (Imtyazat) and to request to Whom it May Concern Letter for non- Federal Government employees.”

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