Technical Support Request

To submit "To Whom It May Concern" letter kindly, follow these procedures:

1. From the employee self-service feature.
2. Sselect an application for " To Whom It May Concern " letter (for submitting " To Whom It May Concern Letter").
3. Click on "Add" icon to submit a new application
4. Kindly conclude all the mandatory fields marked with the sign (*) and then click on the word "Execute".
5. You shall find the submitted application in the status (New), click "Next".
6. Check the entered data and then click "Execute".
7. The letter shall be sent to you via the e-mail, in case you selected the application type a "certificate issued automatically from the system" and if you select a "certificate signed by the HR", then it shall be received from the Human Resources personally.

To reduce the file size, kindly follow these procedures:

1. Make a screen shot
2. Copy the image to (Paint) program
3. Save the file in (JPG) format

To apply for a grievance in the Performance Management System, the grievance shall be, if the employee was evaluated" "needs to be improved", according to the following steps:

1. Access to the feature of the employee performance management
2. Elect the feature of grievance applications for performance
3. Press "Add" and fill in the form.
4. Upon completing filling in the data, press "Apply"

To apply for jobs you may follow these procedures

1. Enter the e-recruitment link
2. Log in to the e-recruitment site
3. Search and submit the suitable job in Federal Departments

To submit a sick leave, along with attaching the related documents thereto, kindly, follow these procedures:

1. Select the employee self-service feature
2. Click on "Leave Management"
3. Select the type of leave, and the start and end dates from the calendar, then press "Calculate Duration" and press "Next".
4. You should check the inputs and confirm the data, and then press the "Execution".
5. Select the Additional Information "Attachments "and then press "Add"
6. Attach the document and then press "Apply".

To apply for a leave, kindly, follow these procedures:

1. Select the employee self-service feature
2. Click on "Leave Management"
3. Select the type of leave, and the start and end dates from the calendar, then press "Calculate Duration" and press "Next".
4. You should check the input and confirm the data and then press the "Execution".
5. You should check the input and confirm the data and then press the "Execution". To be sent for approval

To update your Emirates ID and the Passport data, kindly follow these procedures:

1. From the employee self-service feature
2. Select the UAE ID, Passport, and the data of the unified No. / residency card
3. From the schedule select "Update Document"
4. Enter the required data for the document, and then add the attachment and press "Next".
5. After confirming the information press the "Execute".

To verify the number and update it in "Bayanati", kindly follow these procedures:

1. From the employee self-service feature
2. Select the address and telephone of the employee
3. Press "Update" at the telephones
4. Select Phone Type "My Data Telephone "
5. Add the 7 digit number along with adding of the dialing code for example: " +971XXXXXXX".
6. Press "Next" and then "Save"

To update the password from "Bayanati" system, kindly, follow these procedures:

1. Click " Login Assistance" feature on the login .
2. Enter the "user name" and click "Forgot Password?"
3. A link from "Bayanati" system shall be sent to the official e-mail registered in "Bayanati" system.
4. Enter the new password / PIN and initiate the password comprising of 8 characters or more, However, the password may include any combination of letters, numbers and symbols.

To show the features and capacities in the main menu, kindly follow these procedures

1. Press the Personal Setup and then click "Show All" option and then "Apply".
2. Log off and log back on again to the system to show the features and capacities in the main menu.